AIR‑TO‑GROUND MEDIA – GLOBAL TERMS AND CONDITIONS
Effective Date: March 9, 2026
Last Updated: March 9, 2026
These Terms and Conditions (“Terms”) govern all services provided by Air‑to‑Ground Media (“we,” “us,” “our”) to any client (“you,” “Client”). By booking a session, you agree to these Terms.
Booking & Scheduling
Sessions must be booked and confirmed in writing (text, email, or online). A valid payment method is required to confirm; appointments are not held without confirmation. Standard sessions are on weekdays during daylight hours. Weekend, holiday, or rush bookings may be available and may include an additional fee. Travel outside our normal service area may incur extra travel or accommodation charges.
Property Preparation
The property must be fully cleaned, decluttered, staged, and shoot‑ready at the scheduled time. We do not provide cleaning, decluttering, yard work, or moving of heavy furniture for safety and liability reasons. Small adjustments (pillows, blinds, light decor) may be made at our discretion if time allows but are not guaranteed. If the property is not ready and we are delayed more than 20 minutes, or the session cannot be completed, a trip and/or cancellation or reschedule fee will be charged and a new appointment may be required. The Client is responsible for securing any necessary access or permissions (for example, gate codes, building access, security clearance).
Twilight & Specialty Sessions
Twilight and specialty sessions (for example, drone, cinematic, architectural) require specific timing and may have limited availability. Twilight shoots are scheduled around sunset at our discretion to achieve the best sky and light. Due to the narrow time window and extra planning, these sessions may have stricter cancellation or reschedule terms and higher fees. Unsafe or extreme weather (high winds, heavy rain, lightning, or unsafe conditions) may require rescheduling at our discretion, especially for aerial work.
Cancellations & Rescheduling
Changes or cancellations made 24 or more hours before your appointment incur no fee. Changes within 24 hours, or on‑site cancellations due to access issues, unsafe conditions, or the property not being ready, may be charged up to the full session fee. Repeated last‑minute changes or no‑shows may result in prepayment being required for future bookings. We may reschedule due to illness, equipment failure, weather, or other unforeseen circumstances, and will offer the earliest reasonable alternative.
Turnaround, Revisions & Delivery
Typical delivery timelines are as follows: photos are generally delivered next business day, and video is generally delivered within up to 7 business days, depending on scope. Final media is delivered digitally in web‑ready formats suitable for MLS and online marketing. One round of minor revisions is included if requested within 3 business days of delivery (for example, small color tweaks, simple trims, minor text changes). Additional rounds, major creative changes, or any re‑shoots not caused by our error are billed at our current rates.
Payment Terms
Payment is due before or at delivery unless otherwise agreed in writing. Accepted payment methods will be stated on your invoice or booking confirmation. Late payments may incur interest and/or late fees as outlined on the invoice. Usage rights to the media are granted only after full payment is received.
Copyright & Usage Rights
All media created by us is protected by copyright and owned by Air‑to‑Ground Media. Upon full payment, you receive a non‑transferable license to use the media for marketing and promotion of the specific property or project for which it was created. Media may not be resold, re‑licensed, or given to third parties (for example, builders, stagers, designers, other agents) without our written permission or an extended license. We retain the right to use created media for our portfolio, website, social media, and other promotional purposes unless otherwise agreed in writing.
Liability, Safety & Aerial Work
We will exercise reasonable care but are not liable for indirect or consequential losses (for example, lost sales, delays in listing, platform issues). The Client is responsible for ensuring the location is safe and compliant with any rules, regulations, or HOA or venue requirements. The Client agrees to indemnify and hold us harmless from claims related to property conditions, personal injury, or third‑party rights, except where caused by our gross negligence or willful misconduct. Drone and aerial operations will only be conducted where legal and safe. We may refuse or modify aerial work if regulations, airspace restrictions, or safety concerns prevent flying.
Governing Law & Acceptance
These Terms are governed by the laws of the jurisdiction where the project is contracted, unless otherwise agreed in writing. By booking, confirming, or proceeding with services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.